Last updated: 28 May 2026

These Terms of Use (“Terms”) govern access to and use of the SouthCRM website, products, demos, materials, and related services made available by SOUTH INTERNATIONAL LIMITED, trading as SouthCRM (“SouthCRM,” “we,” “our,” or “the Company”).

By accessing or using our website or services, you agree to these Terms. If you do not agree, you must not use the website or services.

Age Verification

SouthCRM is intended for adult business users. You must be at least 18 years old to create an account, request services in your own name, or accept these Terms.

If you use SouthCRM on behalf of a company or organization, you confirm that you have authority to bind that entity to these Terms.

Operating Address

SOUTH INTERNATIONAL LIMITED
Trading name: SouthCRM
Company number: 14844361
Registered office address: 321-1 Nechells Park Road, Nechells Park Road, Birmingham, England, B7 5NU
Email: contact@southcrm.com

Our Services

SouthCRM is an AI-powered CRM, automation, data, workflow, and operations platform. Depending on the subscription or engagement, SouthCRM may include:

• CRM and customer-service functionality
• Integrations and workflow automation
• Data ingestion and contextualization tools
• AI-assisted summaries, recommendations, and outputs
• Analytics, administration, and security features
• Implementation, onboarding, support, consulting, or professional services

Descriptions on the website are for general information only. Detailed service scope, commercial terms, uptime commitments, support levels, onboarding responsibilities, implementation deliverables, and service-specific protections may be set out in one or more separate documents, including an order form, statement of work, subscription agreement, master services agreement, Data Processing Addendum, or similar contract.

If there is any conflict, the more specific signed commercial document will apply for the paid service.

Business Use and Accounts

You must provide accurate information when creating an account or submitting a request.

You are responsible for:

• Keeping your credentials confidential
• Controlling access to your account and workspace
• Ensuring that only authorized users access the services
• Promptly notifying us of suspected unauthorized access or misuse

Unless otherwise expressly accepted by us in writing, paid SouthCRM services are offered primarily to businesses, organizations, and professional users.

Acceptable Use

You must not use the website or services to:

• Break the law or infringe the rights of others
• Upload or process content you do not have the right to use
• Interfere with or disrupt the website, services, networks, or security controls
• Probe, scan, reverse engineer, or attempt to gain unauthorized access to systems, accounts, or data
• Transmit malware, harmful code, or abusive content
• Use the services to create, send, or facilitate unlawful spam or deceptive communications
• Use the AI features in a way that violates law, regulation, contractual restrictions, or the rights of individuals

We may suspend or restrict access where reasonably necessary to investigate misuse, prevent harm, protect security, comply with law, or enforce these Terms.

Customer Data and Responsibility

You retain responsibility for ensuring that you have a valid legal basis and all required rights, permissions, and notices in place for any data, prompts, files, communications, or other content you upload, sync, connect, or otherwise make available through the services (“Customer Content”).

Subject to these Terms and any separate contract, you grant SouthCRM a non-exclusive right to host, copy, transmit, process, display, and otherwise use Customer Content only as needed to provide, secure, maintain, support, and improve the services in accordance with the applicable contract and data protection law.

Where SouthCRM processes personal data on your behalf, the relevant Data Processing Addendum or equivalent contractual terms will apply.

AI Features and Outputs

SouthCRM may provide AI-assisted outputs such as summaries, classifications, recommendations, automations, and generated text or other content.

AI outputs can be incomplete, inaccurate, or unsuitable for a particular purpose.

You are responsible for reviewing outputs before using them in operational, legal, employment, financial, regulatory, or other sensitive contexts.

SouthCRM does not guarantee that AI-generated outputs will always be accurate, complete, or error-free.

Intellectual Property

SouthCRM and its licensors own all right, title, and interest in and to the website, services, software, documentation, branding, and related intellectual property, excluding Customer Content and third-party materials that remain owned by their respective holders.

Except as expressly permitted by these Terms or another written agreement, you must not:

• Copy, modify, distribute, sell, resell, sublicense, or lease the services
• Remove copyright, trademark, or proprietary notices
• Create derivative works from the services
• Reverse engineer, decompile, or attempt to extract source code except to the extent such restriction is not permitted by law

Confidentiality

If you receive non-public information from SouthCRM that is marked confidential or is clearly confidential by its nature, you must protect it using reasonable care and must not disclose it to third parties except as permitted by law or with our written permission.

This clause does not apply to information that is already public through no fault of yours, was lawfully known to you without confidentiality obligations, or is independently developed without use of the confidential information.

Fees, Subscriptions, Refunds, and Cancellations

Website access and demo materials may be free, but paid services require a separate commercial arrangement unless we expressly offer self-serve paid access.

For paid services:

• Fees, invoicing cycles, taxes, renewal rules, implementation charges, and payment deadlines are set out in the applicable order form, statement of work, or subscription agreement
• Any service credits, refund arrangements, or cancellation rights are governed by that written contract or any specific offer terms
• Where no written refund term applies, SouthCRM may review refund requests in good faith, taking account of the service status, work already performed, and any mandatory legal rights that apply

SouthCRM does not state that all payments are non-refundable in all circumstances.

If consumer law applies, nothing in these Terms removes any mandatory rights that cannot lawfully be excluded.

Dispute Policy

If you have a complaint, dispute, billing issue, or concern, please contact SouthCRM first at:

contact@southcrm.com

Please provide reasonable details of the issue so we can review it properly.

Before starting formal proceedings, the parties will try in good faith to resolve the dispute informally for at least 30 days from the date the notice is received, unless immediate action is reasonably necessary to protect data, confidentiality, security, intellectual property, or another urgent legal interest.

Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

Suspension and Termination

We may suspend, restrict, or terminate access to the website or services if:

• You materially breach these Terms or another applicable contract
• Your use creates a security risk or legal exposure
• We are required to do so by law, regulation, court, or regulator
• Fees remain overdue under an applicable paid contract after any contractual cure period

You may stop using the website at any time. Termination of paid services is governed by the applicable commercial agreement.

Any provisions that should by their nature survive termination will continue to apply, including provisions about intellectual property, confidentiality, payment, dispute resolution, liability, and governing law.

Warranties and Disclaimers

The website and any free materials, demos, or preview features are provided on an “as available” basis.

To the maximum extent permitted by law, SouthCRM does not promise that:

• The website or services will always be uninterrupted or error-free
• All AI outputs will be accurate or fit for every purpose
• All third-party integrations will remain available or unchanged

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

Limitation of Liability

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot lawfully be limited or excluded

Subject to the paragraph above, SouthCRM will not be liable for:

• Indirect or consequential loss
• Loss of profits
• Loss of revenue
• Loss of goodwill
• Loss of anticipated savings
• Loss or corruption of data, except to the extent liability cannot lawfully be excluded

If you are using a paid service under a separate written agreement and that agreement contains a liability framework, cap, or exclusion, that specific framework will apply.

If no separate liability clause applies, SouthCRM’s aggregate liability arising out of or in connection with the services or these Terms will not exceed the total fees paid by you to SouthCRM for the affected services in the 12 months before the event giving rise to the claim.

Changes to the Website, Services, or Terms

We may change, update, suspend, or discontinue parts of the website or services from time to time.

We may also update these Terms. The updated version will be posted on the website with a revised “Last updated” date.

By continuing to use the website or services after the updated Terms take effect, you agree to the revised Terms.

Governing Law and Jurisdiction

These Terms and any non-contractual disputes arising out of or in connection with them are governed by the laws of England and Wales.

If you are using the website or services in the course of business, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms, subject to any mandatory law that cannot be excluded.

If consumer law applies to you, nothing in these Terms deprives you of mandatory legal protections or forum rights that the law gives you.

Company Contact Information

SOUTH INTERNATIONAL LIMITED
Trading name: SouthCRM
Company number: 14844361
Registered office address: 321-1 Nechells Park Road, Nechells Park Road, Birmingham, England, B7 5NU
Email: contact@southcrm.com